Refund policy

Due to the nature of these products all sales are final. 

Thank you for understanding!

I work to pack each order carefully to ensure every item arrives to its new home safe and sound. I understand issues may arise in transit that are out of our control. Because of this, if you receive a damaged product or if you've received the incorrect item, please email novelessenceowner@gmail.com or use the contact form here.

Please include your order number in the email along with any relevant photos of your damaged item(s).